Privacy Policy for AwnakGo

Effective date: July 7, 2026

AwnakGo (“we”, “our”, or “us”) provides a home services platform that allows customers to browse services, create bookings, communicate with support or service providers, manage payments, and receive notifications.

This Privacy Policy explains how we collect, use, store, share, and protect user information when using the AwnakGo mobile application and related services.

1. Information We Collect

• Account information such as name, email, phone number, authentication data, and user role.
• Profile, provider, service, booking, transaction, wallet, invoice, refund, address, location, support, chat, review, device, and security information.

2. How We Use Information

We use information to manage accounts, provide booking services, match customers with providers, process payments, verify providers, provide support, send notifications, improve security, prevent fraud, and comply with legal requirements.

3. Sharing of Information

We do not sell personal data. We may share limited information with service providers, customers, payment processors, support staff, infrastructure providers, or legal authorities only when necessary.

4. Payments

Payments may be processed through third-party providers. AwnakGo may store payment status, transaction references, invoices, and refund records, but does not intentionally store full card numbers or sensitive card security codes.

5. Data Security

We use reasonable technical and organizational measures including authentication controls, secured API access, role-based permissions, and restricted administrative access.

6. Data Retention

We retain data as needed to provide services, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

7. User Rights and Choices

Users may request access, correction, account deletion, deletion of personal data subject to legal retention requirements, or withdrawal from non-essential communications where available.

8. Account Deletion

Users may request account deletion from within the app or through the public account deletion page:
https://awnakgo.com/account-deletion

9. Children’s Privacy

AwnakGo is not intended for children under the age required by applicable law. If we become aware that a child has provided personal data, we will take appropriate steps to delete it.

10. Third-Party Services

The app may use third-party services for hosting, payments, notifications, analytics, maps, or authentication. These third parties may process data according to their own privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a new effective date.

12. Contact Us

Email: awnakgo@gmail.com
Website: https://www.awnakgo.com/
Company/Developer Name: Awnakgo for electronic marketing
Country: Egypt